Return and Refund Policy
We do not refund for change of mind. We will however offer you a store credit. After obtaining our approval, you may ship your unopened/undamaged product back to us at your own expense (and must pay shipping insurance for this). When we receive this, you will be offered a store credit only - no refund.
To be eligible for a return, your item must be in the same condition that you received it, unused, unopened, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@integratedmarine.com.au. Please note that returns will need to be sent to the following address: Suite 5, Centrepoint, 34 Stockton Street, Nelson Bay, NSW, 2315.
You can always contact us for any return question at sales@integratedmarine.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically issued a store credit within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@integratedmarine.com.au.